Warranty Policy

Elite Buffer LLC ( dba “RUBBERSHOX”/”DURASHOCK” ) warrants its products to the first retail purchaser, if purchased new and operated in the United States or Canada, to be free from defects in workmanship and materials (except as provided below) for a period of (2) years from the date of original purchase
Refurbished products purchased directly fromRUBBERSHOX/DURASHOCKare warranted for a period of (90) days from the date of original purchase.
For warranty service, you must provide proof of purchase and the serial number of your product. 
Please contact your dealer for the warranty policy allotted with your purchase as the warranty period varies by region.  

Should this product prove defective during the warranty period, please contact service@rubbershox.com and submit a warranty claim form. You must provide your proof of purchase, the model number of your product, and describe the problem you are experiencing with your items. AnRUBBERSHOX/DURASHOCK representative will determine whether the product requires service, and provide you with further instructions on how to proceed with your warranty claim.

If your product is missing parts or accessories,RUBBERSHOX/DURASHOCK will, at its option, replace the part or accessory without any charge, including shipping and handling, provided that you report your claim within (7) days of receipt. If you report your claim after (7) days of receipt, but within (30) days of receipt,RUBBERSHOX/DURASHOCK will, at its option, replace the part without charge, but you will bear the cost of shipping and handling. If you report your claim after (30) days of receipt, you will bear all costs to replace the parts and accessories.

If a return is needed,RUBBERSHOX/DURASHOCK will issue you a Return Merchandise Authorization (“RMA”) Number. This number is valid for (15) days from the date of issue and is required to process any returns. A returned item sent toRUBBERSHOX/DURASHOCK without a visible or valid RMA Number is subject to refusal byRUBBERSHOX/DURASHOCK. You are responsible for the cost of returning the item and ensuring the product is properly packaged to prevent damage in transit.

Once a returned product is received,RUBBERSHOX/DURASHOCK will, at its option, replace the product or part without charge, including ground service freight. The replacement product or part may be new or refurbished to theRUBBERSHOX/DURASHOCK standard of quality, and is subject to stock availability. RUBBERSHOX/DURASHOCK’s liability for replacement of the covered product will not exceed the original retail selling price of the covered product. Exchange products and parts assume the remaining warranty period of the original product covered by this limited warranty. 

This warranty is not transferable and does not cover product purchased by another end user. This warranty does not cover incidental damages, such as loss of time, loss of use, or installation costs of defective, repaired or replaced product. This warranty does not cover product that has been damaged or rendered defective as a result of (a) neglect, abuse or misuse; (b) modification of the original product; (c) improper use or installation of products not manufactured byRUBBERSHOX/DURASHOCK; (d) service provided by anybody other thanRUBBERSHOX/DURASHOCK; (e) abnormal mechanical or environmental conditions; (f) unusual physical or electrical stress -including failure or fluctuation of electrical power, lighting, static electricity, fire, tornadoes, or other natural disasters.
Each party is responsible for one-way shipping during the warranty period
RUBBERSHOX/DURASHOCKdoes not warrant against freight damage, concealed or otherwise, unless product is shipped directly from anRUBBERSHOX/DURASHOCK facility. You must contact the vendor and the delivering carrier to report freight damage within (7) days of receipt. Failure to report freight damages within the carrier’s guidelines may result in you bearing all costs. 

THIS LIMITED WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES.ELITE BUFFER LLC.DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTIES ARISING FROM A COURSE OF DEALING OR USAGE OF TRADE. THIS LIMITED WARRANTY GIVES THE END USER SPECIFIC LEGAL RIGHTS, AND THE END USER MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, ELITE BUFFER LLC. SHALL NOT BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE RUBBERSHOX/DURASHOCK PRODUCT, OR FOR LOST DATA OR LOST SOFTWARE WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY.

In Canada, warranties include both warranties and conditions. Some jurisdictions do not allow limitations on how long an implied warranty lasts and some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

RUBBERSHOX/DURASHOCK does not provide warranty coverage outside of USA and Canada. RUBBERSHOX/DURASHOCK International Warranty will be provided directly by RUBBERSHOX/DURASHOCK International Distributors. Please contact the Authorized Reseller or Distributor for more information on warranty coverage, terms and conditions.